Privacy Policy

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1. Introduction

Innova Dental ("Innova Dental," "we," "our," or "us") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and manage your personal information when you interact with us through our website, mobile applications, or in connection with our services.

2. Personal Information

"Personal information" refers to information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not, and whether recorded in a material form or not. This includes, but is not limited to: Link

  • Full name
  • Contact details (address, email, phone number)
  • Date of birth
  • Identification numbers (e.g., Medicare number, driver's licence)
  • Photographs and video images
  • Medical and dental records
  • Health insurance details
  • Payment information

Some personal information is considered "sensitive information," which includes health information, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, and criminal records. We only collect sensitive information with your consent or as required by Privacy Act 1988

3. Collection of Personal Information

3.1 How We Collect Personal Information

We may collect your personal information in various ways, including:

  • When you register for our services or book an appointment.
  • During consultations and treatments.
  • When you provide feedback or contact us via phone, email, or online channels.
  • When you visit our practice or participate in our events.
  • When you make payments or provide payment-related information.
  • When you submit inquiries through our website or digital platforms.
3.2 Device and Usage Information

When you use our website or mobile application, we may collect information about your device and usage patterns through cookies and similar technologies. This may include IP address, browser type, pages visited, and time spent on our site. For more details, see Section 9 below.

3.3 Information About Others

If you provide personal information about others (e.g., family members), you confirm that you have their consent to share this information with us.

4. Use and Disclosure of Personal Information

4.1 Use of Personal Information

We use your personal information to:

  • Provide dental services and treatments.
  • Manage appointments and patient records.
  • Process payments and insurance claims.
  • Communicate with you about your care.
  • Comply with legal and regulatory obligations.
  • Improve our services and customer experience.
4.2 Disclosure of Personal Information

We may disclose your personal information to:

  • Healthcare professionals involved in your care.
  • Third-party service providers assisting with billing, IT, or communication services.
  • Government authorities or regulators as required by law.
  • Dental laboratories and specialists involved in your treatment.

We ensure that these parties uphold strict confidentiality and data protection standards.

4.3 Overseas Disclosure

We do not ordinarily disclose your personal information to overseas recipients. If such disclosure is necessary, we will take reasonable steps to ensure that the overseas recipient does not breach the APPs in relation to your personal information, per APP 8. This may involve obtaining your consent or ensuring that the recipient is subject to laws or binding schemes substantially similar to the APPs. General Data Protection Regulation

5. Access and Correction of Personal Information

5.1 Access

You have the right to request access to the personal information we hold about you. To make a request, please contact us using the details provided in Section 11. We may charge a reasonable fee to cover administrative costs.

5.2 Correction

If you believe that any personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant, or misleading, you may request correction. We will take reasonable steps to correct the information.

5.3 Response Time

We aim to respond to all requests within 30 days. We will provide a written explanation if we cannot fulfil your request.

6. Withdrawal of Consent

You may withdraw your consent for us to collect, use, or disclose your personal information at any time by contacting us. Please note that withdrawing consent may affect our ability to provide certain services to you. In some cases, it may result in the termination of services or agreements. We will inform you of any consequences prior to processing your request.

7. Managing and Updating Your Personal Information

We rely on you to ensure that the personal information we hold is accurate, complete, and up-to-date. Please notify us of any changes to your personal information. We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law.

8. Cross-Border Disclosure of Personal Information

We do not routinely disclose personal information to overseas recipients. If it becomes necessary to do so, we will comply with APP 8 by taking reasonable steps to ensure that the overseas recipient does not breach the APPs in relation to your personal information. This may involve obtaining your consent or ensuring that the recipient is subject to laws or binding schemes substantially similar to the APPs.

9. Use of Cookies and Tracking Technologies

9.1 Cookies

We use cookies and similar tracking technologies to enhance your experience on our website, personalize content, and analyze site usage. Cookies are small data files stored on your device that help us recognize your browser and remember certain information.

9.2 Managing Cookies

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect your ability to use certain features of our website.

9.3 Third-Party Tracking

We may partner with third-party service providers who use cookies and tracking technologies to collect information about your activities on our website. These third parties are not covered by our privacy policy, and we encourage you to review their privacy policies for more information.

10. Links to External Sites

Our website may contain links to other websites not managed by Innova Dental. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Contact Us

If you have any questions or concerns about our privacy practices, or if you wish to access or correct your personal information, please contact us:

Please include "Privacy Inquiry" in the subject line of your email or correspondence.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website. By continuing to use our services after any changes, you agree to the updated policy.