🎙️ Bite-Sized Dental | Episode: Peace of Mind at the Dentist - Innova's Patient Guarantees
Hosts: Dr Bing Lee & Glenn Hartas
Transcript
Glenn Hartas:
Welcome back to Way FM 105.3—your positive alternative.
Now if going to the dentist makes you feel a little nervous, today’s segment might just put your mind at ease. Joining me is Dr Bing from Innova Dental. G’day again, Dr Bing!
Dr Bing:
Hi Glenn, thanks for having me back!
Glenn Hartas:
Now I’ve got to say, when I heard Innova Dental offers guarantees for patients, I thought… “Wow, that is not something you usually hear from a dentist!”
Dr Bing:
You’re right Glenn, it’s not common, but we think it should be. Our patient guarantees are really about giving people confidence and peace of mind. We’re here to make things easier, not more stressful.
Glenn Hartas:
So what kinds of things do you guarantee?
Dr Bing:
The most important one is that we guarantee same-day emergency appointments if you call before 10am. Dental pain can’t wait, so we make sure you’re seen when you need it the most.
Glenn Hartas:
That’s huge. And no one plans a toothache, right?
Dr Bing:
Exactly! We also stand by our work. What we offer is that if we do any ceramic treatment, we offer a warranty with it as well, as long as you’re keeping up with your regular maintenance visits. If something goes wrong, we’ll try and make it right.
Glenn Hartas:
That’s rare, and really reassuring. What about cost? That’s a big worry for some people.
Dr Bing:
It is, and we understand that. That’s why we promise transparent pricing and no surprise costs. What happens is that we walk you through all your options, give clear estimates and offer flexible payment plans. We want everyone to feel like great dental care is within reach.
Glenn Hartas:
That fits so well with what you always say—Affordable confidence, no surprises.
Dr Bing:
Exactly. And just as important—we guarantee a warm, judgement-free environment. Whether you’re coming in for a smile makeover or haven’t seen a dentist in years, you’ll be treated with respect and kindness every step of the way.
Glenn Hartas:
I love that. Real care, not just for your teeth, but for you as a person.
Dr Bing:
That’s what we’re all about.
Glenn Hartas:
So if someone’s been holding off, worried about pain, cost, or the unknown, what’s the next step?
Dr Bing:
Just reach out. You can book online at innovadental.com.au or if you’re not sure of the right type of appointment to book, call our team! We’ll guide you through everything, with no pressure.
Glenn Hartas:
That’s Dr Bing from Innova Dental, where world-class care comes with a promise. Thanks again, mate!
Dr Bing:
Thanks Glenn, always a pleasure.
Glenn Hartas:
Innova Dental—Effortless Smiles, Stress-Free Process. Book online at innovadental.com.au or call now.
Tune in live every Monday and Friday on Way FM 105.3 or head to https://www.wayfm.org.au/on-air/mornings/ for more details.